Free PDF 2026 EXIN Useful ITIL: ITIL Foundation (V4) Test Labs

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2026 EXIN - ITIL - ITIL Foundation (V4) Test Labs

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EXIN ITIL Foundation (V4) Sample Questions (Q467-Q472):

NEW QUESTION # 467
What is the best description of an external customer?

Answer: D


NEW QUESTION # 468
Availability Management is directly responsible for the availability of which of the following?

Answer: B


NEW QUESTION # 469
Which activity captures the demand for incident resolution and service requests?

Answer: C


NEW QUESTION # 470
Which of the following is the MOST important for effective incident management?

Answer: D

Explanation:
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/


NEW QUESTION # 471
In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:

Answer: B


NEW QUESTION # 472
......

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